Below are frequently asked questions, you may find the answer for yourself.

Our dedicated team is here to help you! We import and distribute a full line of refrigeration equipment and supplies used in commercial applications, supermarkets, delis, convenience stores, restaurants and more. We are proud to offer many top brands and thousands of products available for purchase online. Our goal is to provide customers with a convenient and easy ordering experience. As we continue to build our website and offer a complete catalog of products, feel free to contact us via phone or email and our friendly staff are always happy to assist you with your needs.

We are constantly updating our website with new products and at times only able to display part of our inventory online. If the product you are looking for is available from our suppliers, we may be able to order it for you. Please send us an email at info@refrigerationonline.com to speak with one of our sales representatives. If we do not have exactly what you are seeking, we may introduce you to a comparable alternative. Let us be your one stop shopping experience!

All products listed on our website are BRAND NEW from the manufacturer unless specified otherwise.

We offer free shipping for orders over $199 within the GTA (see below). Orders will be delivered by the next business day if ordered by 1:00PM. There may be times when the fulfilment of the product you have ordered is delayed, we will keep you informed of any products that are not available for immediate delivery. You may cancel your order by CALLING US anytime prior to shipping.

We also offer same-day PICK UP for orders placed before 1:00PM.

*GTA MUNICIPALITIES FOR SHIPPING:

  1. Burlington, Milton, Oakville, Halton Hills, Caledon, Brampton, Mississauga
  2. City of Toronto
  3. King, Newmarket, Aurora, Richmond Hill, Whitchurch-Stouffville, Markham, Vaughan
  4. Uxbridge, Pickering, Ajax

Please contact us prior to ordering if delivery will be outside of the above areas.

We accept Visa and Mastercard for purchases made online.

Refrigeration Online warranties the original purchaser of the product be free from defects in material and workmanship under normal use ONE YEAR from the date listed on the invoice. All parts deemed faulty by the customer will be examined by Refrigeration Online to determine if defective under proper use and installation. If subject to warranty coverage, Refrigeration Online will provide warranty to repair and/or replace equipment. Customers must provide original invoice for warranty service.

Exclusions:

  1. Improper electrical voltage supply or installation are not considered manufacturing defects and are the responsibility of the customer.
  2. Any equipment that is subject to damage, accident, neglect caused by improper transportation as well as installation will not be covered by warranty.
  3. Costs pertaining to returning any parts/products for warranty service are at the responsibility of the customer.

During regular hours, please call or email Refrigeration Online and we will take care of you.

There are no returns or exchanges on any equipment purchases. Special provisions, if any, will be noted on the invoice at time of sale.

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Free shipping within the GTA when you spend $199 or more.